This Privacy Policy explains how Bloomlytix collects, uses, discloses, and protects personal information when you visit our website, request a demo, subscribe to the platform, or use Bloomlytix services.
1. Information we collect
We may collect contact and business details such as your name, work email, phone number, company name, branch count, order volume, and the information you provide in forms or support requests.
When a business uses Bloomlytix, the platform may process account details, user roles, product and order information, customer and recipient details, delivery information, payment status, support communications, and operational records entered by that business.
We may also collect device, browser, IP address, log, session, and usage information needed to operate, secure, troubleshoot, and improve the service.
2. How we use information
- Respond to enquiries and arrange demos.
- Create, administer, secure, and support accounts and subscriptions.
- Provide ecommerce, POS, fulfilment, inventory, delivery, reporting, and related platform functions.
- Process billing, maintain business records, and prevent fraud or misuse.
- Monitor performance, diagnose problems, and improve our products and communications.
- Meet legal obligations and enforce agreements.
3. Business customer data
For data submitted to Bloomlytix by a business customer about its customers, recipients, staff, or drivers, that business generally controls why the data is processed and Bloomlytix processes it to provide the contracted service. Business customers are responsible for their own privacy notices, permissions, and lawful use of the platform.
4. Payments and service providers
Payments may be handled by third-party payment providers such as Stripe. Payment providers process payment details under their own privacy terms; Bloomlytix does not receive or store complete card numbers from hosted checkout pages.
We may share information with hosting, email, analytics, support, security, payment, app-store, and other service providers that help us operate Bloomlytix. We may also disclose information when required by law, to protect rights and safety, or as part of a business reorganization or transfer.
5. Cookies and similar technologies
We use essential cookies and similar technologies for sessions, security, preferences, and service functionality. Optional Google Analytics is loaded on this website only after you select “Accept Analytics.” You can reject optional analytics or reopen Cookie Preferences in the website footer to change your choice; when analytics is withdrawn, future collection is disabled and known first-party Google Analytics cookies are expired. Browser controls can also limit cookies, although essential functions may stop working.
6. Retention and security
We retain information for as long as needed to provide the service, meet contractual and legal obligations, resolve disputes, and maintain appropriate business records. Retention can vary by data type and customer agreement.
We use administrative, technical, and organizational safeguards designed to protect information. No internet service or storage system can guarantee absolute security.
7. International processing
Bloomlytix and its service providers may process information in countries other than where you are located. Where required, we use appropriate contractual or legal mechanisms for those transfers.
8. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of personal information. You may also withdraw consent where processing relies on consent. Business end users should first contact the business that operates their Bloomlytix storefront or app.
9. Children
Bloomlytix is a business platform and is not directed to children. We do not knowingly collect personal information directly from children through this website.
10. Changes and contact
We may update this policy as our services or legal requirements change. The effective date above identifies the latest version.
For privacy questions or requests, email [email protected].