Frequently asked questions
Everything teams usually ask before moving to Bloomlytix.
How long does it usually take to go live?
Most Starter and Growth customers go live in 2-4 weeks, depending on how quickly branding, catalog data and delivery rules are finalized.
Do we need to arrange our own hosting?
No. Bloomlytix is hosted and maintained by us. Your team focuses on operations and growth while we manage platform updates and infrastructure.
Can we use our own domain name and brand style?
Yes. Your web storefront runs on your domain and uses your brand identity. We support setup during onboarding.
What is included for staff and driver operations?
Branch staff, managers, customer service, and drivers each have role-specific workflows for preparation, dispatch, delivery updates and support escalation.
Can we migrate products and customer data?
Yes. Product and category migration is commonly supported. Customer and order history migration depends on source quality and is handled as scoped onboarding work.
Are Android and iOS apps included?
Android white-label apps are available on Growth and above. iOS white-label apps are included on Pro.
Do you support custom features?
Yes. We offer scoped custom development and integrations. Core platform improvements continue to be delivered through the Bloomlytix roadmap.
What support model do you offer?
Starter includes standard support during working hours. Growth includes priority support, and Pro includes SLA-priority handling and faster response windows.