These Terms of Service govern access to the Bloomlytix website and hosted platform. By creating an account, purchasing a subscription, or using Bloomlytix, you agree to these terms. A signed order form or separate agreement may add to or override these terms for that engagement.
1. The service
Bloomlytix provides hosted ecommerce and operations software that may include storefronts, customer mobile apps, point of sale, staff and driver workflows, inventory and purchase records, cash tracking, delivery management, reports, and AI-assisted tools. Available features, limits, support, and channels depend on your plan, configuration, country, and agreed scope.
2. Accounts and authorized users
You must provide accurate information, keep credentials secure, assign appropriate permissions, and promptly notify us of suspected unauthorized access. You are responsible for activity performed through your accounts and for ensuring your users follow these terms.
3. Subscriptions, fees, and renewal
- Subscription fees, included limits, add-ons, trials, and one-time fees are shown at checkout or in an agreed order form.
- Monthly and yearly subscriptions renew automatically for the selected billing cycle unless cancelled before renewal.
- Applicable taxes and third-party fees, including payment gateway, messaging, developer-account, and app-store fees, are separate unless expressly included.
- App launch, onboarding, migration, integration, and other one-time fees cover the agreed implementation work and may become non-refundable once that work begins.
- Failure to pay may result in restricted or suspended access after reasonable notice where practicable.
4. Cancellation and plan changes
You may request cancellation or a plan change through available account controls or by contacting Bloomlytix. Unless a separate agreement states otherwise, cancellation takes effect at the end of the paid billing period and does not refund fees already paid. Upgrades, added capacity, and customer app launches may create additional fees.
5. Onboarding and customer responsibilities
You are responsible for timely access to branding, product data, pricing, delivery rules, gateway accounts, app-store accounts, domains, legal content, and other information needed for launch. Delays in these items can change the implementation schedule.
You are responsible for the accuracy and legality of content, products, prices, customer communications, taxes, delivery promises, privacy notices, refunds, and business practices operated through your Bloomlytix tenant.
6. Acceptable use
You may not use Bloomlytix for unlawful, fraudulent, infringing, abusive, or harmful activity; attempt unauthorized access; interfere with the service; introduce malicious code; scrape or reverse engineer the platform except where law expressly permits; or exceed reasonable technical limits in a way that harms other users.
7. Customer data and intellectual property
You retain ownership of content and business data you submit. You grant Bloomlytix the rights needed to host, process, transmit, back up, and display that data to provide and support the service.
Bloomlytix and its licensors retain all rights in the platform, software, designs, documentation, trademarks, and improvements. A subscription provides a limited, non-exclusive, non-transferable right to use the hosted service during the paid term; it does not transfer source code or ownership unless a separate license expressly says so.
8. AI-assisted features
AI-assisted suggestions may be incomplete, inaccurate, or unsuitable. You must review generated titles, descriptions, SEO fields, translations, blogs, and campaign content before publishing or relying on them. You remain responsible for the final content and its legal and factual accuracy.
9. Third-party services
Payment gateways, app stores, maps, messaging providers, and other integrations are operated by third parties under their own terms. Bloomlytix is not responsible for third-party approval decisions, outages, policy changes, fees, or account restrictions.
10. Availability, support, and changes
We work to keep Bloomlytix available and secure, but uninterrupted service is not guaranteed. Maintenance, security work, third-party incidents, and circumstances beyond reasonable control may affect availability. Support levels and response commitments apply only as stated in your plan or separate service-level agreement.
We may improve, update, replace, or retire features while seeking to preserve the overall value of the service. Material changes affecting a paid plan will be communicated where reasonably practicable.
11. Suspension and termination
We may suspend or terminate access for material breach, non-payment, security risk, unlawful activity, or misuse. On termination, access ends and data handling follows the applicable agreement, retention requirements, and our Privacy Policy.
12. Disclaimers and liability
To the maximum extent permitted by law, Bloomlytix is provided on an “as available” basis without warranties not expressly stated in a signed agreement. Bloomlytix is not responsible for indirect, incidental, special, punitive, or consequential losses, or for losses caused by customer content, third-party services, or misuse of the platform. Any liability that cannot be excluded will be limited as permitted by applicable law and any governing agreement.
13. Changes and contact
We may update these terms to reflect product, business, or legal changes. Continued use after an updated version takes effect constitutes acceptance where permitted by law.
For questions about these terms, email [email protected].