Are all core operational modules included in every plan?
Yes. Every paid plan includes Bloomlytix ecommerce, POS, inventory, delivery, staff operations, purchase invoices, cash tracking, reports, AI growth tools, full support, and a dedicated relationship manager. Plans differ only by included users, branches, and customer mobile apps. Drivers count as internal users.
What is an internal user?
An internal user is someone from your team who logs in to manage operations, such as an owner, manager, admin, staff member, fulfilment user, POS user, driver, or support user. Customers using your website or app are not counted as internal users.
Does Starter have a setup fee?
No. Starter has a $0 setup fee because it is a web-first launch without customer mobile app preparation.
Why do Growth and Pro have an App Launch & Onboarding Fee?
Growth and Pro include white-label customer mobile apps. The one-time fee covers onboarding, branding configuration, app preparation, testing support, launch assistance, and operational setup support.
Can I add more users or branches?
Yes. Drivers count as internal users, so additional team members use the same internal-user add-on. Extra internal-user and branch capacity can be added without splitting core Bloomlytix modules into separate charges.
Can I upgrade later?
Yes. You can start with Starter and upgrade to Growth or Pro later. If customer mobile apps are added during the upgrade, the relevant one-time App Launch & Onboarding Fee applies.
Can I cancel my subscription?
Yes. In Billing & Subscriptions in your tenant admin panel, select Request Cancel Subscription. The request remains pending while the Bloomlytix team reviews it. Once accepted, future renewal is stopped and your system remains active until the end of the current paid monthly or yearly term. Submit the request early enough for acceptance before renewal. Amounts already paid are non-refundable except where required by applicable law.